Refund Policy

Please review our refund terms and conditions carefully.

Refund Guarantee Overview

We provide a 15 Days Credit-Back Guarantee and a 5-Day Refund Policy on all web hosting packages.
Refunds are limited to one per customer only.
Money-back guarantee is applicable for new customers only.
New orders from existing customers do not qualify for the refund program.
Refund requests must be submitted within the eligible refund period of your service.

Refund Processing Time

Refunds are processed within 7–10 working days.
Refunds are issued through the original payment method.
To request a refund, the customer must submit a cancellation request and open a support ticket.
No refund will be processed if the account is suspended due to non-payment.

Non-Refundable Conditions

No refund if the account is closed due to TOS violations.
No refund for violation of Acceptable Use Policy (AUP).
No refund for spamming, hacking, abuse, or malicious activity.
No refund if no service issue is found on our side.
No refund if the service was used extensively before refund request.
Partial refunds are not available for bundled or discounted services.
No refund for services purchased during promotional campaigns.

Chargebacks & Disputes

If a client initiates a chargeback or dispute, no refund will be issued.
Accounts involved in chargebacks may be terminated immediately.
Dispute-related refund requests are automatically void.

Services Not Eligible for Refund

No refund for Domain Registration / Renewal / Transfer.
No refund on Renewal Invoices.
No refund on Overdue Invoice Payments.
No refund on VPS if delivered before cancellation.
No refund on Dedicated Servers, SSL, Licenses, Domain Privacy.
No refund on Installation Fees or Custom Software.
Product upgrades or downgrades are non-refundable.

Legal & Abuse Restrictions

No refund for accounts hosting illegal or copyrighted content.
No refund for trademarked or brand-conflicting domain usage.
No refund for phishing, email abuse, or misuse of services.
No refund for inappropriate, immoral, or illegal activities.
No refund for suspension due to resource overuse or server abuse.

Wallet & Promotional Rules

No refund after funds are added to the Hostnot Wallet.
Wallet refunds are non-withdrawable and non-refundable.
No refund if a promo code or offer was used.
If refund is approved due to duplicate or mistaken payment, it will be processed after verification.

Taxes & Payment Gateway Fees

Taxes and payment gateway fees are non-refundable.
Transaction charges deducted by payment gateways are not covered.
Refunded amounts will exclude any third-party processing deductions.

Policy Changes

Hostnot.com reserves the right to modify this Refund Policy at any time.
Changes become effective immediately upon posting.
Continued usage of services means acceptance of the updated policy.